Privacy Policy

Ice Sheets (Smooth Food Solutions Inc.)
This policy applies to the Ice Sheets website and any related services operated by Smooth Food Solutions Inc. (“Ice Sheets,” “we,” “us,” or “our”). By using our site, you agree to the practices described here.

Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our site.
Information you provide:

Name, email address, phone number, and organization name when you submit a quote request or contact form.
Project details (location, rink size, intended use) that you share in your inquiry.
Communications you send us by email or through our site.

Information collected automatically:

Browser type, operating system, and device type.
Pages visited, time spent on each page, and referring URLs.
IP address and approximate geographic location (city/region level).
Cookies and similar tracking technologies (see Section 5).

How We Use Your Information

We use the information we collect to:

Respond to your quote requests and project inquiries.
Communicate with you about your project, our services, or upcoming products.
Improve our website and understand how visitors interact with our content.
Send you marketing communications if you have opted in (you can opt out at any time).
Comply with legal obligations applicable in Canada and the United States.

We do not sell your personal information to third parties.

Legal Basis for Processing (Canada & USA)

Ice Sheets operates in both Canada and the United States and complies with applicable privacy laws including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable U.S. state privacy laws.
We rely on the following grounds to process your data:

Contract: to fulfil a quote request or project agreement you have entered into with us.
Legitimate interests: to operate and improve our business, provided our interests are not overridden by your rights.
Consent: for marketing emails and non-essential cookies, where your explicit consent is required.
Legal obligation: where we must retain records under Canadian or U.S. law.

Sharing Your Information

We share personal information only in the following circumstances:

Service providers: trusted vendors who help us operate our website and CRM (e.g., hosting, email delivery, analytics). They are contractually required to protect your data and may not use it for their own purposes.
Project partners: when a project involves third-party organizations (such as foundations or municipalities), we may share relevant contact details with their prior notice.
Legal requirements: if required by law, court order, or governmental authority in Canada or the USA.
Business transfer: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies

Our site uses cookies to improve your experience and help us understand site usage. We use:

Essential cookies: required for the site to function. These cannot be disabled.
Analytics cookies: help us understand traffic patterns and popular content. You can opt out via your browser settings.
Marketing cookies: used only with your consent.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our site.

Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. Quote and project inquiries are typically retained for up to 5 years for business record-keeping. You may request deletion at any time (see Section 8).

Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

Access: request a copy of the personal information we hold about you.
Correction: ask us to correct inaccurate or incomplete data.
Deletion: request that we delete your data, subject to legal retention requirements.
Withdrawal of consent: withdraw consent for marketing or non-essential cookies at any time.
Opt-out of sale (U.S. residents): we do not sell personal information. No action is required.

To exercise any of these rights, contact us at . We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Children’s Privacy

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.